Privacy policy

1. Introduction

This Privacy Policy sets out the types of personal data Represent Clothing Limited, a limited company incorporated in England and Wales under company number 09221485, may collect about you when you interact with us and explains how we process your personal data. References in this Privacy Policy to “Represent,” "we," "us," or "our" are to Represent Clothing Limited.

This Privacy Policy applies if you are a visitor to our websites or our social media pages, if you purchase any products from Represent, and/or if you are a user of our apps. We may collect, use, store, and transfer different kinds of personal data about you when you visit our websites or social media pages, register for an online account with us, join our loyalty program, contact us, subscribe to our newsletter, purchase any of our products, or when you download and register an account for our apps.

Represent is the “data controller” in respect of your personal data for the purposes of data protection legislation and is registered with the Information Commissioner’s Office under ZB381266. We are responsible for deciding how we hold and use personal data we collect or receive about you. We respect your privacy and are committed to protecting your personal data. We will ensure that your personal data is stored and used in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. This Privacy Policy may change from time to time. We will regularly review this Privacy Policy, and any updates we make will be posted on our websites. We encourage you to frequently check this page for any changes to stay informed about how we are collecting and processing personal data about you.

This Privacy Policy has been drafted with brevity and clarity in mind. It does not provide exhaustive detail on all aspects of our collection and use of personal data. However, we would be happy to provide any additional information or explanation upon request. If you have any questions or concerns about any of your personal data or information contained within our privacy policy, please contact us using the details below.

Our website and app are not intended for children (anyone under the age of 18), and we do not knowingly collect data relating to children. No one under age 18 may provide any information to or on the website or our app. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this website or our app or through any of its features, register on the website or our app, make any purchases through the website or our app, use any of the interactive or public comment features of this website or our app, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18, we may delete that information. If you believe we might have any information from or about a child under 18, please contact us at [email protected].

2. How to contact us

The person responsible for data protection matters within our organization is the Chief Digital Officer, who can be contacted at [email protected].

If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights over your data as set out in section 12 below, please do not hesitate to contact us by one of the following methods:

• By post: at our registered office Unit 1 Northgate Close Horwich Bolton England, BL6 6PQ
• By email: [email protected]

European Representative

As the EU GDPR still applies for any customers who are located within the EEA, we have appointed as our European representative:

Wodianka privacy legal GmbH
Dr. Volker Wodianka LL.M. (IT&T)
Certified Privacy Professional (CIPP/E, CIPM, GDDcert.)
Dockenhudener Str. 12a, 22587 Hamburg, Germany
T: +49 (0)40 211 078 60
M: +49 (0)151 226 593 74
E-Mail: [email protected]

Any data subject requests relating to our EEA customers can also be directed to our European Representative.

3. What data do we collect?

Personal data is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Whenever we collect, store, use, disclose, or delete your personal data, this is referred to as processing your personal data. As a website user, visitor, customer, or app user, we will process different kinds of personal data about you which we have grouped together as follows:

• Identity data – data which identifies you including your name, title, username, date of birth, and gender.
• Contact data – your contact details such as your billing address, delivery address, email address, and telephone numbers.
• Purchase data – information concerning the products you have purchased from us including how frequently you purchase from us, whether you have used any discount or gift card codes or other offers, which products you have purchased, how much you have spent with us, and information relating to your membership of our members' reward program, Represent Prestige, including how many Represent Prestige points you have collected and which rewards tier you are in.
• Security data – for your security, we keep an encrypted record of your login password.
• Customer Service data – information relating to your interactions with our customer service team by email, phone, WhatsApp, online chat, or by post, or by submitting an enquiry form on our website or contacting us via our social media pages or via our app. For example, information you provide when you make a general enquiry, ask us for product advice, or in the unfortunate case that you need to complain to us.
• Financial data – data we collect if you purchase a product from us such as your bank account and your payment card details.
• Review data – information you provide to us when you review our products or services, such as via Trust Pilot, or when you provide feedback to our customer services team.
• Marketing data – data which we capture when you sign up to receive our newsletter or other marketing communications, including your preference regarding us contacting you this way, opt-out data, and any vouchers or other offers we have sent you, as well as data on how you respond to and interact with our marketing communications.
• Technical data – electronic information which is automatically logged/stored by processing equipment, including details of the device(s) you use to access our services, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, country and telephone code where your device is located, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites or apps or open our emails.
• Usage data – information about how you use our sites and our app including how you navigate and interact with our site, which pages and products you view, the time on our site, information about your previous visits, the advertisements you view and click on, the contents of your shopping basket, products on your wish list and which you show an interest in, any search terms you enter, and whether you encounter any problems. We also collect data about how you arrive at our websites (e.g., through a search and the search keywords used) and may also collect data about how you discover our app.
• Social Media data – data you provide to us directly about your social media accounts or which we have access to when you connect with us, like or follow our social media accounts, including your social media handle, photograph, date of birth, location, occupation, interests, and other information and content you make available via your social media accounts.

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

We do not collect any special categories of personal data about you (such as information about your health, race, political opinions, religious beliefs, or sexuality). Nor do we collect any information about criminal convictions and offences.

4. When do we collect your data?

We collect your data in the following situations:

• Direct interactions: We collect personal data directly from you when you interact with us or correspond with us directly via our websites or apps, by email, WhatsApp, online chat, by post, or on social media. This includes personal data you provide when you:
  • Visit our website;
  • Create an account on our website or app;
  • Become a member of Represent Prestige, our members' rewards program;
  • Place an order for any of our products;
  • Subscribe to receive our marketing communications;
  • Engage with us on social media, such as by following us, liking our posts, commenting on our posts, or sending direct messages;
  • Contact us by any means, including filling out an enquiry form on our website or by sending us an email;
  • Give us feedback or respond to our request for feedback;
  • Request marketing to be sent to you;
  • Enter a competition, promotion, or survey; or
  • Comment or review our products.
• Automated technologies or interactions: When you interact with our website or app, our systems will automatically collect information about your equipment, browsing actions, and patterns. We collect this personal data (namely Technical and Usage data) by using cookies, tracking pixels, server logs, and other similar technologies. Please see the section headed Cookies below and our Cookies Policy at https://uk.representclo.com/pages/terms#heading-cookie. We also collect information using a pixel contained in our marketing emails. We collect and use this information when you interact with our website, app, and our emails to improve our site content, recommend products of interest to you, and to tailor our marketing communications to you.
• Other third parties: We may also receive personal data about you from various third parties as set out below:
  • Our third-party ecommerce website provider (currently Shopify), whose services enable us to process electronic orders and payments for products, our third-party app provider (currently Venn Apps), and other providers of technical, payment, and delivery services;
  • Our third-party fraud and abuse detection provider (currently Signifyd Inc.) to help detect and prevent fraudulent transactions on our website and app. Signifyd uses machine learning technology (artificial intelligence) to analyze whether or not a transaction is fraudulent and to recommend whether it should be declined or approved. We use their recommendation to assist us in making our decision on whether to accept an order. If we decide to refuse your order and you are dissatisfied with our decision, please contact us using the contact details at section 2 above. For more information on Signifyd’s processing of your personal data, please see their privacy notice at https://www.signifyd.com/privacy/;
  • Analytics providers such as Google Analytics, Shopify Analytics, and Apple’s App Analytics who provide us with Technical and Usage data;
  • Advertising networks such as Google Adwords and Facebook who provide us with Technical and Usage data;
  • Operators of social media platforms including Facebook, Instagram, Twitter, LinkedIn, YouTube, and TikTok, which may be based outside of the UK and EEA; and
  • Review platforms such as Trustpilot who may provide Review data.

5. How and why we use your personal data

We will only use your personal data when the law allows us to. The legal basis will vary depending on the reason we are collecting your personal data. Sometimes we might rely on more than one legal basis when we process your personal data, depending on why we are using your data. Please contact us at any time if you need more information about how we are using your personal data and which legal basis we are relying on.

We have summarized below the legal basis we rely on to use your personal data and examples of how this works in practice:

• Where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract: We will need to process your data when you purchase products from us in order to process and deliver your order, including taking payment from you. We are likely to process your Identity, Contact, Purchase, Customer Service, and Financial data on this basis. We may also rely on contractual necessity to operate, manage, and run your membership of Represent Prestige, our loyalty program, where you are rewarded for purchases.
• Where we have your consent to do so, subject to your right to withdraw consent: We may send you marketing communications by email or by SMS if you have subscribed to receiving these communications from us in this way. Our marketing email provider uses a pixel contained in our emails to track how you interact with them (such as whether they are delivered, opened, marked as spam, or unsubscribed) and which features you click on, and to collect Technical data (such as the type of device you use to open them and your location). This means that we can send you email content that’s more relevant and tailored to you. If you want to opt-out of email tracking at any time, then you can opt-out of receiving marketing emails. We may rely on the ‘soft opt-in’ to send you marketing emails and/or texts without asking for your express opt-in consent. For further information on the soft opt-in, please see the section on legitimate interests below. You can easily opt-out of our marketing emails by clicking the ‘unsubscribe’ link or by contacting us by email at [email protected]. You can easily opt-out of our marketing texts by texting ‘STOP’ at any time. We will also obtain your consent to collect certain Usage and Technical data when we ask you to consent to cookies. Please see the section headed “Cookies” below for more information. We will get your opt-in consent before we share your personal data with any third party for marketing. Where we process information on the basis of consent, if at any time you want us to stop processing this information, you can withdraw your consent.
• Where it is necessary to comply with a legal or regulatory obligation that we are subject to: We are subject to legal and regulatory obligations that require us to process your personal data, for example, anti-money laundering obligations, compliance with subpoenas and government requests, and consumer contracts legislation. We are likely to process your Identity, Contact, Purchase, Security, Financial, and Technical data in connection with this purpose.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests: We may analyze your personal information, including Identity, Contact, Customer Service, Review, Marketing, Purchase, Technical, Usage, and Social Media data, so that we can form a view of what you may want or need or what may be of interest to you, to send you marketing communications relevant to you. We may make use of additional information about you where it is available from third parties for this purpose.

Our legitimate interests in processing your personal data for our own business purposes include the following:

• To manage our relationship with you and notify you of changes to our terms and conditions or this Privacy Policy (which may include processing Identity, Contact, Purchase, Security, Customer Service, Review, Marketing, Usage, Technical, and Social Media data);
• To promote our products and our business, including via our website, via email, via our app, and via social media (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical, and Social Media data);
• To personalize our marketing to you, to provide you with a better and more engaging experience (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical, and Social Media data);
• Where we have obtained your contact details in the course of a sale or negotiations for a sale of a product or service to you, we may rely on the ‘soft opt-in’ to send you direct marketing emails and/or texts in relation to similar products or services if you do not choose to opt out (which may include processing Identity, Contact, Purchase, and Marketing data);
• To manage, administer, operate, and run the Represent Prestige loyalty program, including the rewards tiers and the earning and redemption of points and other rewards and benefits, communicating with you periodically regarding your Represent Prestige membership, including your profile status and points earned, and analyzing and administering your Represent Prestige activity and use, including points collected and redeemed and any offers, rewards, or discounts used (which may include processing Identity, Contact, Purchase, Customer Service, and Financial data);
• To correspond with you concerning your account for our website or our app or your purchases, and to respond to your queries, refund requests, and complaints (which may include processing Identity, Contact, Purchase, Customer Service, Marketing, Usage, and Social Media data);
• To conduct our business and operate as a retailer of clothing to further our business and community interests and operate profitably (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical, and Social Media data);
• To develop and grow our business, improve our products and offerings, our website, app, and our customer service (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical, and Social Media data);
• To process orders for products, including managing payments and collecting and recovering money owed to us (which may include processing Identity, Contact, Purchase, Financial, Customer Service, Review, Marketing, Usage, and Social Media data);
• To send you survey and feedback requests to help us improve our products and services (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, and Social Media data);
• To administer and protect our business, our website, our online store, and our app (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data) (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, and Technical data);
• To create and maintain accurate business records (which may include processing Identity, Contact, Purchase, Customer Service, Review, Marketing, Usage, Technical, and Social Media data);
• To protect our business and financial interests and for the purpose of establishing, exercising, or defending legal claims (which may include processing Identity, Contact, Purchase, Security, Customer Service, Financial, Review, Marketing, Usage, Technical, and Social Media data);
• To ensure our website, online store, and app are being used in compliance with relevant terms and conditions (which may include processing Identity, Contact, Purchase, Security, Customer Service, Financial, Review, Marketing, Usage, Technical, and Social Media data); and
• For fraud prevention, anti-money laundering, and for the prevention or detection of crime (which may include processing Identity, Contact, Security, Financial, Usage, and Technical data).

6. Change of purpose

We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process your personal data without your knowledge or consent in compliance with the above rules where this is required or permitted by law.

7. If you fail to provide personal data

Where we need to collect personal data from you in order to comply with our legal obligations or to perform a contract we have with you and you fail to provide that data when requested, we may not be able to perform the relevant contract (for example, deliver your products or process your payment). In this case, we may have to cancel the relevant contract.

8. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Your personal data is available to authorized personnel of Represent who need access to the information in order to fulfill their duties. All Represent personnel who have access to your personal data will only process your personal data on our instructions, and they shall be subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.

Unfortunately, however, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

9. How long will we keep your data?

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In relation to marketing consents, we may ask for your updated consent from time to time if we have not heard from you in a while to check that you still want to receive our emails or texts. If you decide to opt-out, we will keep a record of this alongside your email address or other contact details to ensure that we do not send you marketing communications going forward.

In some circumstances, we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

We shall not have any liability whatsoever to you for the deletion of personal data in accordance with our data retention policy.

10. Who do we share your data with?

We may share your personal data with the following third parties in order to perform a contract with you, comply with a legal or regulatory obligation, in our legitimate interests of conducting our business, or where you have consented:

• Third parties who support our website and our app and provide other business systems such as Shopify, our ecommerce provider, and Venn Apps, our app provider.
• Our third-party warehouse provider (currently Bleckmann Logistics);
• Operational companies such as delivery couriers;
• Our returns carriers (currently ReBound and Happy Returns);
• Third-party payment providers and ‘buy now pay later’ finance providers such as Stripe, Klarna, Clearpay, Afterpay, PayPal, ApplePay, and Mollie;
• Our accounting software providers (currently Xero and Oracle NetSuite);
• Marketing and advertising providers such as Klaviyo, Ometria, and Yotpo SMS Bump;
• Data analytics companies such as Google Analytics and Shopify Analytics;
• Social media platforms and online search engines such as Facebook, Instagram, Twitter, LinkedIn, YouTube, TikTok, and Google to show you products that might interest you while you’re browsing the internet and using social media platforms;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Represent Clothing Limited's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding in which personal information held by Represent Clothing Limited about our users and customers is among the assets transferred. We may also seek to acquire other businesses or merge with them;
• Other companies and organizations for the purposes of fraud protection and credit risk reduction, HM Revenue & Customs, the police, regulators and other authorities, and public bodies;
• Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accountancy services;
• Courts, tribunals, litigants, tax authorities, and government agencies in compliance with any court order, law, or legal process, including to respond to any government or regulatory request or subpoena, or to enable us to enforce any agreement with you; and
• Our group companies, including for the purposes of our regular reporting activities on company performance, operating our business, providing our products and/or services, for system maintenance support and hosting of data, or in the context of a business reorganization or group restructuring exercise.

We require all our data processors to respect the security of your personal data and to treat it in accordance with the law. We do not allow our data processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

In some instances where we share data with third parties such as HMRC, those third parties will also be controllers of your personal data. We shall not be responsible or liable for the way in which other data controllers hold or process your personal data. Please contact those third parties for further information regarding how they will use your data. We shall only share your personal data with third parties in accordance with this Privacy Policy.

Your data will also be shared with Signifyd Inc., who provide us with fraud and abuse detection services to help detect and prevent potentially fraudulent transactions on our website and app. We provide information about you to Signifyd, and Signifyd also collects information about you. For information on what personal data Signifyd collects, how it uses data collected, and on its data disclosures, please see Signifyd’s privacy notice which can be found at https://www.signifyd.com/privacy/.

11. International transfers

If we need to transfer your data outside of the UK or EEA, we ensure your data receives essentially equivalent protection as if it were being processed inside the UK or EEA by ensuring at least one of the following safeguards is implemented:

• We will transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by UK adequacy regulations (in the case of data transfers from the UK) or EEA adequacy regulations (in the case of data transfers from the EEA).
• In some instances, we will take steps to ensure that the recipient has an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal information and that appropriate and suitable safeguards are in place to comply with data protection legislation. Please contact us if you want further information on and a copy of such arrangements.

12. What are your rights over your data?

You have certain rights in respect of the personal data that we process about you (where we are the data controller because we determine the purpose and means for which that personal data shall be processed):

• The right to request access to your personal data that we hold and to receive certain information relating to that data;
• The right to ask us to rectify inaccurate data or to complete incomplete data;
• The right to receive or ask for your personal data to be transferred to a third party in a structured, commonly used, and machine-readable format (note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you);
• The right to request the erasure of personal data if it is no longer necessary in relation to the purposes for which it was collected or processed, or if you have successfully objected to processing (note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request);
• The right to object to how we process your personal data in certain circumstances, including the right to ask us not to process your personal data for marketing purposes;
• The right to restrict processing of your personal data, for example, if you want us to establish the accuracy of the data or you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it; and
• Where we are processing personal data relating to you on the basis that we have your consent to do so, you may withdraw your consent at any time (this will not affect the lawfulness of any processing carried out before you withdraw your consent). If you withdraw your consent, we may not be able to provide certain products or services to you.

If you wish to exercise any of the rights set out above, please contact us.

We may ask you to verify your identity if you make a request to us to exercise any of the rights set out above. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

13. Marketing preferences

There are several ways you can stop direct marketing communications from us:

• You can click the ‘unsubscribe’ link in any email or text ‘STOP’ in response to any SMS message that we send you.
• You can contact us by email at [email protected].

Please note that you may continue to receive communications for a short period after changing your preferences while our systems are updated.

14. Cookies

Our website and app use cookies to distinguish you from other users of our website and app. This helps us to provide you with a good experience when you browse our website or use our app and to improve our website, our app, products, and services. You can find out more about the way cookies work on www.cookiecentral.com and www.allaboutcookies.org. Please note that we are not responsible for the content of third-party websites.

For more information about the cookies we use and the reasons why we use them, please see our Cookie Policy.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies (and the above websites tell you how to do this). If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Google Analytics: To opt-out of being tracked by Google Analytics across all websites, please visit https://tools.google.com/dlpage/gaoptout.

You can also use your social media platforms and their privacy settings to adjust your preferences on cookies and tracking. For Facebook/Meta, please see: https://www.facebook.com/help/568137493302217.

Targeted Advertising: The following are opt-out schemes that allow you to opt out from receiving targeted advertising from members of those schemes.

• http://www.networkadvertising.org/choices/
• http://www.youronlinechoices.com/

More about your privacy: Cookies that allow us to identify you will be considered to be personal data. We will only use these cookies which capture your personal data where we have a legal basis to do so. The information we obtain from the use of cookies will, to the extent that it is considered to be personal data, be used by us in accordance with our Privacy Policy.

15. Third-party links

Our website and app may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website or app, we encourage you to read the privacy policies of every website you visit.

16. How to complain

Please let us know if you are unhappy with how we have used your personal data. You can contact us by email at [email protected].

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance and we shall endeavour to resolve your complaint.

17. Changes to your data

It is important that the personal data we hold about you is accurate and current. Please let us know if your contact details change during your relationship with us. You have the right to correct any information we hold about you that you think is wrong or incomplete. Please contact us if you want to do this.

This Privacy Policy was last updated on [DATE].

COOKIES POLICY

This Cookie Policy explains what cookies Represent Clothing Limited, a company incorporated in England and Wales, company number 09221485, may set when you use our websites or apps.

Our use of cookies

Our websites and apps use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our websites or use our apps and to improve our sites, products, and services. To find out more about how we use cookies, please take a few moments to read this Cookie Policy.

What are cookies?

A cookie is a small data file that is stored on your browser or the hard drive of your computer (or another electronic device). More information about cookies can be found at www.allaboutcookies.org and www.cookiecentral.com. Please note we cannot be responsible for the content on external websites.

We use cookies for the reasons set out below. Some of the functions that cookies perform can also be achieved using similar technologies (for example, tracking pixels, tags, and server logs). References to ‘cookies’ in this Policy include references to these other technologies.

The types of cookies we use

We use the following cookies:

• Strictly necessary cookies: These cookies are essential for the operation of our websites or apps. They include, for example, cookies that enable you to log into your account, use a shopping cart, or make use of e-billing services.
• Analytical or performance cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our websites or apps when they are using them. This helps us to improve the way our websites and apps work, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies: These are used to recognize you when you return to our websites or apps. This enables us to remember your preferences (for example, your choice of language or region).
• Targeting cookies: These cookies record your visit to our websites or apps, the pages you have visited, and the links you have followed. We will use this information to make our websites/apps and our advertising and marketing communications more relevant to your interests. We may also share this information with third parties for this purpose.

We do not require your consent to use strictly necessary cookies. We request your consent before using analytical or performance cookies, functionality cookies, or targeting cookies.

You can find more information about the individual cookies we use and the purposes for which we use them in the table at the end of this Cookie Policy.

Third-party cookies

We use cookies from third parties on our sites and apps over which we have no control. These third-party cookies are strictly necessary, analytical, or targeting cookies. You can find more information about these third-party cookies in the table at the end of this Cookies Policy. You can also find out more information on cookies provided by the following third parties at the links set out below:

• Shopify
• Google
• AddThis
• Facebook/Meta
• AdRoll

We use a pixel contained in our emails to track whether they are opened and which features people click on. This means that we can send you email content that’s more relevant and tailored to you. You can easily opt out of our marketing emails at any time. Please see our privacy notice at Privacy Policy.

Changing your cookie preferences

You can change your cookie preferences at any time by visiting Cookie Preferences to manage the use of cookies.

You can block cookies by activating the settings on your browser that allow you to refuse the setting of all or some cookies. To find out how to do this, visit www.allaboutcookies.org. However, if you use your browser settings to block all cookies (including strictly necessary cookies), you may not be able to access all or parts of our site and app, and your experience of our site/app may be impaired.

Google Analytics: To opt out of being tracked by Google Analytics across all websites, please visit https://tools.google.com/dlpage/gaoptout.

You can also use your social media platforms and their privacy settings to adjust your preferences on cookies and tracking. For Facebook/Meta, please see: https://www.facebook.com/help/568137493302217.

Targeted Advertising: The following are opt-out schemes that allow you to opt out from receiving targeted advertising from members of those schemes:

• http://www.networkadvertising.org/choices/
• http://www.youronlinechoices.com/

More about your privacy: Cookies that allow us to identify you will be considered to be personal data. We will only use these cookies, which capture your personal data, where we have a legal basis to do so. The information we obtain from the use of cookies will, to the extent that it is considered to be personal data, be used by us in accordance with our Privacy Policy.

Third-party websites

When we include links on our site and app to other websites, please bear in mind that these third-party websites will have their own privacy and cookie policies that will govern the use of any information you submit on those websites. These third-party websites may set their own cookies that capture your personal data. We recommend you read their policies as we are not responsible or liable for the actions of any third parties.

Contact

If you have any concerns or require any further information, please do not hesitate to contact us at [email protected] or at Unit 1, Northgate Close, Horwich, Bolton, England, BL6 6PQ.

This Cookie Policy was last updated on November 28th, 2022.

Cookies that we use

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

Type of Cookie	Cookie Name	Expiration Time	Purpose
Strictly Necessary	apt_pixel	Session	Control cookie used in connection to the website’s Content Delivery Network (CDN).
Strictly Necessary	cart_currency	2 weeks	Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout.
Strictly Necessary	cookietest	1 minute	Common cookie name; could have a number of different origins. Where this is first party and a session cookie, it's most likely to do with checking to see if the browser is set to block or allow cookies.
Strictly Necessary	enforce_policy, l7_az, LANG, nsid, ts, ts_c, tsrce, x-csrf-jwt, x-pp-s	Varies from session to 13 months	These cookies are used by Paypal for payment processing.
Strictly Necessary	gdpr	1 day	Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry.
Strictly Necessary	keep_alive	2 weeks	Used in connection with buyer localization.
Strictly Necessary	ku1-sid	Session	This cookie is used for the payment method Klarna to function. ku1-sid contains a session ID for the communication with Klarna.
Strictly Necessary	ku1-vid	1 year	This cookie is used for the payment method Klarna to function. ku1-vid contains a visitor identifier for the communication with Klarna.
Strictly Necessary	logState	Session	Determines which parts of the website should be accessible for the specific users based on login-status, geographical location, or other parameters.
Strictly Necessary	OptanonAlertBoxClosed	1 year	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one-year lifespan and contains no personal information.
Strictly Necessary	OptanonConsent	1 year	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the user's browser when consent is not given. The cookie has a normal lifespan of one year so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
Strictly Necessary	secure_customer_sig	1 year	This cookie is generally provided by Shopify and is used in connection with a customer login.
Strictly Necessary	shopify_pay_redirect	1 hour to 1 year	Used in connection with checkout.
Strictly Necessary	_orig_referrer	2 weeks	This cookie is generally provided by Shopify and is used in connection with a shopping cart.
Strictly Necessary	_secure_session_id	1 day	This cookie is generally provided by Shopify and is used in connection with navigation through a storefront.
Strictly Necessary	swym-swymRegid	1 year	This cookie is used to store an encrypted version of the user’s device ID and information on the user’s session. The ID links the user’s Swym app-specific content to their device. It also retrieves those contents from our cloud storage whenever the user attempts to access Swym apps.
Strictly Necessary	swym-email	1 year	This stores the email address when the shopper logs into the store or when the shopper authenticates their wishlist or subscribes for a back-in-stock alert.
Strictly Necessary	swym-ignach	Pending	It is used to memorize the state of the accordion relative to a “directory box” (open/closed) to present it in the same situation when the page is reloaded.
Strictly Necessary	swym-pid	1 year	Unique identifier to track merchants and their wishlist settings.
Strictly Necessary	swym-session-id	30 minutes	This is a general-purpose platform session cookie used to maintain an anonymous user session.
Strictly Necessary	wisepops_props	2 years	Stores custom properties across sessions.
Strictly Necessary	__mmapiwsid	2 years	Used to distinguish a unique device.
Strictly Necessary	__verify	Session	This cookie determines whether the browser accepts cookies.
Strictly Necessary	_cmp_a	1 day	Used for managing customer privacy settings.
Strictly Necessary	_scsrid	Session	Secure Cookie Sessions for HTTP.
Strictly Necessary	_scsrid_r	13 months	Necessary for the website's booking functionality.
Performance	JSESSIONID	Session	This cookie is used by New Relic for monitoring the performance of web and mobile applications.
Performance	ometria	1 year	This cookie is provided by Ometria and is used to collect user data on your visits to our sites and on your purchases.
Performance	po_visitor	1 year	We use this to monitor PushOwl related user activity on your website, for example: A/B testing, prompt triggers, subscription statuses, etc. These analytics aid us in learning more about user preferences and behavioral patterns so that we can optimize our services.
Performance	sc_at	13 months	Cookie associated with embedding content from Snapchat.
Performance	swym-cu_ct	1 year	Related to custom cart experience from Swym on the wishlist.
Performance	yotpo_pixel	1 day	Contains data on the latest products viewed by the visitor. Used for internal statistics by the website operator.
Performance	_dc_gtm_UA-xxxxxxxx	A few seconds	This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used, it may be regarded as Strictly Necessary as without it other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.
Performance	_ga	2 years	This cookie name is associated with Google Universal Analytics, which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request on a site and used to calculate visitor, session, and campaign data for the site's analytics reports. By default, it is set to expire after 2 years although this is customizable by website owners.
Performance	_ga_xxxxxxxxxx	2 years	To generate statistical data on how the visitor uses the Service.
Performance	_gat_xxxxxxxxxxxxxxxxxxxxxxxxxx	A few seconds	Google Analytics Cookies.
Performance	_gclxxxx	3 months	Google conversion tracking cookie.
Performance	_gid	1 day	This cookie name is associated with Google Universal Analytics. This appears to be a new cookie, and as of Spring 2017, no information is available from Google. It appears to store and update a unique value for each page visited.
Performance	_fbp	3 months	Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.
Performance	landingPage	Pending	This cookie is associated with DataLayer.
Performance	_landing_page	2 weeks	This cookie is used to track, report, and analyze landing pages.
Performance	_s	30 minutes	These cookies are associated with Shopify's analytics suite.
Performance	_shopify_d	Session	These cookies are associated with Shopify's analytics suite.
Performance	_shopify_s	30 minutes	These cookies are associated with Shopify's analytics suite.
Performance	_shopify_sa_p	30 minutes	These cookies are associated with Shopify's analytics suite.
Performance	_shopify_sa_t	30 minutes	These cookies are associated with Shopify's analytics suite.
Performance	_shopify_y	1 year	These cookies are associated with Shopify's analytics suite.
Performance	_y	1 year	These cookies are associated with Shopify's analytics suite.
Performance	_uetvid	13 months	This is a cookie utilized by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
Functional	localization	2 weeks	These cookies are set on pages with the Flickr widget.
Functional	reeview_uid	Pending	This cookie is associated with Videowise.
Functional	swym-ab-test-config	1 year	Related to controlled feature display.
Functional	swym-badrid	1 year	This cookie is used by SWYM to count the number of bad regids.
Functional	swym-clctmap	1 year	This cookie is used by SWYM to collect the identity of the user.
Functional	swym-instrumentMap	1 year	Related to Wishlist instrumentation for identification of API.
Functional	swym-isCheckedForMisauth	1 year	This cookie is used by SWYM to authenticate users.
Functional	swym-mkt-denied	1 year	This cookie is used by SWYM for 'wishlist' accept marketing pop-up cancellation.
Functional	swym-nf_svd	30 minutes	This cookie is used by SWYM for fetching saved product data.
Functional	swym-o_s	30 minutes	Related to swym app versioning systems.
Functional	swym-v-ckd	30 minutes	Related to swym app versioning systems.
Functional	swym-pstlgnrd	1 year	This cookie is used by SWYM for post-login redirect URL.
Functional	swym-rapps_cache	1 year	Related to retailer configuration.
Functional	swym-rconfig_cache	1 year	Related to retailer configuration.
Functional	swym-remoteAuth	1 year	This cookie is used by SWYM for saving the authentication status for a user.
Functional	swym-rvd	1 year	This is a cookie used by SWYM for the 'recently viewed' products history of the user.
Functional	swym-rvn	1 year	This is a cookie used by SWYM for the 'recently viewed' notification pop-up display history.
Functional	swym-rvua	1 year	This is a cookie used by SWYM for the 'recently viewed' last viewed product timestamp.
Functional	swym-share-wishlist-modal-data	1 year	This is a cookie used by SWYM for shared wishlist data.
Functional	swym-shutm	1 year	This cookie is used by SWYM for the 'utm_source' of the user for session ID.
Functional	swym-sms-config	1 year	Related to Swym Postscript integration.
Functional	swym-tpermts	1 year	Related to asking user permission for marketing.
Functional	swym-t_m	1 year	This cookie is used by SWYM for tier mismatch history.
Functional	swym-userSettings	1 year	This cookie is used by SWYM for saving user settings for the HTC app.
Functional	swym-u_pref	1 year	Related to the user’s marketing preference.
Functional	swym-watchlist-mailing-list-subscribed	1 year	This is a cookie used by SWYM for showing the mailing list checkbox in the back-in-stock popup.
Functional	swym-weml	1 year	Related to the user’s email address for Swym apps.
Functional	vuid	2 years	Used by Vimeo to store the user's usage history.
Functional	wpm-domain-test	Session	Related to Shopify Store to test the storage of parameters about products added to the cart or payment currency on store.onetrust.com.
Functional	__cf_bm	30 minutes	Used by CloudFlare to read and filter requests from bots.
Functional	_pin_unauth	1 year	This cookie is associated with Pinterest. It is used to track the usage of services.
Functional	_sp_xxxxxxxxxx	A few seconds	Simplybusiness.co.uk
Targeting	am_tokens	2 weeks	Presents the user with relevant content and advertisements. The service is provided by third-party advertisement hubs which facilitate real-time bidding for advertisers.
Targeting	am_tokens_eu-v1	2 weeks	Presents the user with relevant content and advertisements. The service is provided by third-party advertisement hubs which facilitate real-time bidding for advertisers.
Targeting	car	1 day	Presents the user with relevant content and advertisements. The service is provided by third-party advertisement hubs which facilitate real-time bidding for advertisers.
Targeting	cip	1 day	Presents the user with relevant content and advertisements. The service is provided by third-party advertisement hubs which facilitate real-time bidding for advertisers.
Targeting	cnac	1 day	Presents the user with relevant content and advertisements. The service is provided by third-party advertisement hubs which facilitate real-time bidding for advertisers.
Targeting	criteo	2 weeks	Presents the user with relevant content and advertisements. The service is provided by third-party advertisement hubs which facilitate real-time bidding for advertisers.
Targeting	cto_bundle	13 months	Presents the user with relevant content and advertisements. The service is provided by third-party advertisement hubs which facilitate real-time bidding for advertisers.
Targeting	anj	3 months	These cookies are used by Casale Media for advertising purposes.
Targeting	CMID	1 year	These cookies are used by Casale Media for advertising purposes.
Targeting	CMPRO	3 months	These cookies are used by Casale Media for advertising purposes.
Targeting	CMPS	3 months	These cookies are used by Casale Media for advertising purposes.
Targeting	uuid2	3 months	These cookies are used by Casale Media for advertising purposes.
Targeting	ar_debug	1 year	This cookie is used by Pinterest for social content sharing.
Targeting	_pinterest_ct_ua	1 year	These cookies allow users to share pictures via Pinterest / the "Pin It" button and Pinterest can collect statistical information about the usage of their service.
Targeting	ayl_visitor	1 month	This cookie is used by Ads You Like for deep native advertising.
Targeting	browser_data	13 months	These cookies are used by Criteo for advertising purposes.
Targeting	criteo_write_test	A few seconds	These cookies are used by Criteo for advertising purposes.
Targeting	cto_tld_test	A few seconds	These cookies are used by Criteo for advertising purposes.
Targeting	optout	1 year	These cookies are used by Criteo for advertising purposes.
Targeting	uid	1 year	These cookies are used by Criteo for advertising purposes.
Targeting	callback	Session	Collects data on visitor behavior from multiple websites in order to present more relevant advertisements. This also allows the website to limit the number of times that visitors are shown the same advertisement.
Targeting	cf	1 day	Sets a unique ID for the visitor, allowing third-party advertisers to target the visitor with relevant advertisements. This pairing service is provided by third-party advertisement hubs facilitating real-time bidding for advertisers.
Targeting	mv_tokens	2 weeks	Sets a unique ID for the visitor, allowing third-party advertisers to target the visitor with relevant advertisements. This pairing service is provided by third-party advertisement hubs facilitating real-time bidding for advertisers.
Targeting	mv_tokens_eu-v1	2 weeks	Sets a unique ID for the visitor, allowing third-party advertisers to target the visitor with relevant advertisements. This pairing service is provided by third-party advertisement hubs facilitating real-time bidding for advertisers.
Targeting	_schn1	1 day	Sets a unique ID for the visitor, allowing third-party advertisers to target the visitor with relevant advertisements. This pairing service is provided by third-party advertisement hubs facilitating real-time bidding for advertisers.
Targeting	CONSENT	2 years	YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites which is aggregated with profile data from other Google services to display targeted advertising to web visitors across a broad range of websites.
Targeting	VISITOR_PRIVACY_METADATA	6 months	YouTube is a Google-owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites which is aggregated with profile data from other Google services to display targeted advertising to web visitors across a broad range of websites.
Targeting	VISITOR_INFO1_LIVE	6 months	This cookie is used by YouTube to provide ad delivery or retargeting, store and track a visitor's identity, and store and track interactions.
Targeting	YSC	Session	This cookie is used by YouTube to store and track interactions.
Targeting	data-c	1 month	This cookie is used by Media.net for online advertising purposes.
Targeting	data-c-ts	1 month	This cookie is used by Media.net for online advertising purposes.
Targeting	visitor-id	1 year	This cookie is used by Media.net for online advertising purposes.
Targeting	demdex	6 months	This cookie helps Adobe Audience Manager perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.
Targeting	dpm	6 months	This cookie is used by Adobe Audience Manager for targeted marketing.
Targeting	IDE	2 years	These cookies are associated with the DoubleClick advertising service from Google. Helps with tracking conversion rates for ads.
Targeting	__ar_v4	A few seconds	These cookies are associated with the DoubleClick advertising service from Google. Helps with tracking conversion rates for ads.
Targeting	KRTBCOOKIE_xxxx	3 months	This cookie is used to correlate IDs with those of Pubmatic partners (such as demand side platform clients or other advertising technology companies). Pubmatic passes information stored by the partner in this cookie to the partner when it is considering whether to purchase advertisements. This enables the partner to make better decisions about whether to display an advertisement to you.
Targeting	PugT	1 month	This domain is owned by Pubmatic. It operates an advertising exchange platform where online publishers can sell targeted advertising space to media buyers using real-time bidding.
Targeting	MUID	1 year	This cookie is used to store and track visits across websites.
Targeting	NID	6 months	This cookie is used by Google to provide ad delivery or retargeting, store user preferences.
Targeting	shopify_recently_viewed	3 months	Contains data on the content of the shopping cart. This data is used for marketing purposes by promoting related products or for retargeting purposes.
Targeting	test_cookie	15 minutes	Used to check if the user's browser supports cookies.
Targeting	tv_UICR	1 month	This cookie is used by Tremor Video for online video-based cross-device advertising.
Targeting	tvid	1 year	This cookie is used by Tremor Video for online video-based cross-device advertising.
Targeting	wisepops	2 years	A technical cookie set by Wisepops, a tool used to display pop-ups. The cookie is used for storing a user session identifier in a web application.
Targeting	wisepops_session	Session	A technical cookie set by Wisepops, a tool used to display pop-ups. The cookie is used for storing a user session identifier in a web application.
Targeting	YSC	Session	This cookie is set by YouTube to track views of embedded videos.
Targeting	yt-remote-cast-installed	Session	This cookie is set by YouTube to store the user's video player preferences using embedded YouTube videos.
Targeting	yt-remote-connected-devices	Persistent	This cookie is set by YouTube to store the user's video player preferences using embedded YouTube videos.
Targeting	yt-remote-device-id	Persistent	This cookie is set by YouTube to store the user's video player preferences using embedded YouTube videos.
Targeting	yt-remote-fast-check-period	Session	This cookie is set by YouTube to store the user's video player preferences using embedded YouTube videos.
Targeting	yt-remote-session-app	Session	This cookie is set by YouTube to store the user's video player preferences using embedded YouTube videos.
Targeting	yt-remote-session-name	Session	This cookie is set by YouTube to store the user's video player preferences using embedded YouTube videos.

Represent Clothing Limited

Company Number: 09221485